How to read this table

Each row shows the maximum cumulative downtime allowed at that availability tier before an SLA breach. For example, a 99.9% SLA allows 8 hours 45 minutes of downtime per year — roughly one major incident before hitting the annual limit.

Note that these are cumulative limits. Multiple short incidents count toward the total just as much as a single long outage.

What availability tier should you target?

Most consumer web applications target 99.9% (three nines). Mission-critical financial or healthcare systems often target 99.99% (four nines). Achieving five nines (99.999%) requires redundant systems, automated failover, and extremely disciplined change management — less than 6 minutes of downtime per year leaves very little room for unplanned maintenance.

Use the Availability Calculator to compute exact downtime for any uptime percentage.